Operational Excellence

We are Execution Focused

Operational excellence is a pre-requisite for delivering premium products in the digital age. We believe every employee must be focused on delivering for the customer regardless of the function they perform. We must act quickly when issues arise, act swiftly to resolve those issues and improve our processes when required and be mindful of our commitments to our customers. We will always set the highest standards of performance.

We will Always Maintain a Fortress Balance Sheet

We demand financial rigour and risk discipline at all times. We share consistent, comprehensive information with investors and each other. We make sure our analysis is disciplined, real and fact-based and focused to highlight areas where potential improvements are required. We will continuously monitor, track and report on all areas of our business and fix problems as soon as practical.

We Anticipate Problems to be Prepared with Solutions

We strive for the best internal governance, controls and compliance. We cultivate strong relationships with regulators and are transparent, direct and respectful. We ensure that our financial and operational control infrastructure is as robust as it can be made. We remember that a compliance driven culture cultivates a disciplined approach to business.

We Act and Think Like Owners and Partners, Working for Sustainable Growth

We have a streamlined management structure and encourage an inclusive work environment with little regard for traditional hierarchy. We invest with a focus on where we want our business to be in the future with a particular emphasis on developing our control infrastructure and talent. We recognise that competitive intelligence is a competitive advantage.

We Embrace Technology

We believe that technology is critical to achieving operational excellence and our application of it is a clear differentiator for us compared to our peers. We leverage technology to make operations fast and simple, cutting waste relentlessly and eliminating unnecessary bureaucracy. We strive to build and maintain the best and most efficient systems and operations. We only work with highly recognised vendors and perform our own due diligence on those vendors. We understand that back up and contingency planning is critical to a well run business. We will be unrelenting in using technology in pursuit of operational excellence.